Email support
Write to support@emaratel.com from the address on your account. We answer every message, priority goes to delivery-affecting issues.
We are here to help.
Whether you are setting up your first domain or debugging a webhook, real people answer - not a bot maze.
Before you write - the fast fixes
- Emails rejected? Check the exact error in Activity - most are a not-yet-verified domain or a suppressed recipient.
- DNS not verifying? Records can take up to an hour to spread. Re-press Verify DNS after a coffee.
- Key not working? Check its status, rate limit and allowed IPs under Credentials.
- Integration questions? The developer docs cover the API, SMTP and webhooks with copy-paste examples.
What to include
- Your account email and sending domain
- A message ID (
emt_msg_...) if it concerns a specific email - The exact error text and roughly when it happened
With those three things most issues are solved in one reply.
Service status
Delivery health is visible live on your console Overview - bounce and spam rates, plus your recent delivery timeline. If something platform-wide is wrong, we notify affected customers by email.
Something urgent?
Put URGENT and your sending domain in the subject line and we will jump on it.
Email support@emaratel.com